Frequently Asked Questions

Design Questions

Where and how do i start designing my own custom Mi Adidas shoes?

You will design your item on the actual Mi Adidas website, you will not be creating or designing anything on our actual website. You will then share the design to make an order.

What products can i design and purchase?

We can get any product that is available on the Mi Adidas USA website. The limitations is limited to what Adidas offer, unfortunately we can’t get anything that is not available.

What sizes are available to be ordered?

As above we can only purchase what size is available from Adidas, ensure all sizes are in US sizing.

Will i be getting real adidas products and not fakes from asia?

Yes! We only purchase our  items from official Adidas retailers. Please check the photo gallery on products to see at some designs by our customers who have used our service.

Start Designing

Share Questions

I have shared a design but didn’t get a response

Ensure you have used a valid email and have not mistyped the email account. Invalid emails will cause no responses due to the email being invalid. Please allow time for an email response depending on the day and time it was sent.

After sharing my custom Mi Adidas design what do i do?

You should get an email with instructions on placing an order, alternatively read our order page for a guide on the order process.

Start Sharing

Ordering Questions

How much does it cost to use your service?

The price will depend on what products you are ordering, please browse through the online store for prices. Prices DO NOT include International shipping from USA and PayPal fees if you have chose to pay with PayPal.

How do i pay and what payment methods are accepted?

Please add the item to your cart and proceed with checkout, the available payment methods will be visible on checkout.

Why is the prices different from the Mi Adidas USA website?

Prices are different because the Mi Adidas website prices don’t show the true costs of purchasing. Most USA websites don’t include US sales taxes on the product price as well as shipping it to a USA address. Please read our order page for a detailed guide on pricing.

Order Info

Shipping Questions

How much does shipping cost to my address?

Shipping to Australia or New Zealand is not included on the product price, it is $50 to ship a single product. Prices will vary on smaller items.

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My Order

How long does it usually take?

The estimate time from order to receiving the items using normal shipping is about 6 weeks. These times are just estimates and we have no control over Mi Adidas making the product and can’t guarantee times.